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             DOT.LIFE - where tech meets life, every Monday 
             By Mark Ward  BBC 
            News Online technology correspondent 
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  How a web-based service for making 
      phone calls is changing the way we talk, work - and get billed. It could 
      even replace the phone altogether.  
      
       
        
        
          
               
            No more 
            long-distance charges   
          |   Net chat could soon mean just that - talking instead of typing text 
      into an e-mail or instant message.    
                    
        
      This is because the net is rapidly 
      replacing telephone networks as the preferred route for phone calls, 
      thanks to a formidably-named technology known as voice-over IP - internet 
      protocol - or Voip.             
                
                
       Voip converts phone conversations into 
      packets of data to be transmitted down the same wires used to browse the 
      net, send e-mails and swap music.           
                   
        
       The system makes phone calls very 
      cheap, as all you pay is the local charge to connect to your net service 
      provider. Thus a call to a friend down the road costs the same as a chat 
      with an aunt on the other side of the world.               
                    
                       
        
       Talk is cheap  
       Some may even be using the system 
      without realising. Gamers who take on others players around with world 
      thanks to the online services of Sony's Playstation and Microsoft's Xbox 
      communicate via Voip.              
                  
             
       
       
        
        
          
               
            Many game players 
            use Voip    
        |   Other services, such as start-up Skype, use it to create virtual 
      offices that provide always-on communications. Thus if you say something, 
      all your co-workers will hear it.   
                  
                
         
      In Japan, Yahoo! has bundled Voip in 
      with its broadband service and now has more than 3 million people phoning 
      via the net. In the process, it's done serious damage to the profits of 
      its rival, the phone giant NTT.              
                    
                   
       So many people have taken up the 
      service that Japan has assigned Voip its own area code (050) and, 
      initially, has assigned more than eight million numbers to it.              
                  
          
       In the United States, a company called 
      Vonage lets customers ditch their phone for a Voip alternative. It now has 
      40,000 subscribers.            
                 
       But so far, says Mike Valliant, of the 
      technology firm 3Com, businesses are the biggest users of the technology. 
      Between 20 and 30% of all phones shipped in the business sector are IP 
      telephones - and that figure is expected to hit 50% by 2006 at the latest. 
                  
                    
                   
               
       Voip suits the needs of businesses as 
      it allows them to connect all their locations using one infrastructure. 
      The makers of exchanges used to link phones in a building to a national 
      network are starting to put Voip interfaces on their hardware.              
                 
                    
          
       Features first  
       But, says Mr Valliant, even better 
      than saving money with Voip is the added extras that come with a net-based 
      system.              
              
       
       
        
        
          
               
            Soon all phones will 
            use the 
      net      
          |   Voip means that phone numbers are no longer tied to an individual 
      handset, ideal for workplaces where employees hot-desk. Each person can be 
      assigned a phone number, which goes to the nearest phone whenever they log 
      into the computer system.    
                  
                 
                  
        
      This works on the net too. Area codes 
      simply disappear, and instead numbers are findable anywhere. Many Voip 
      phones use a basic protocol that lets the net know when it is connected, 
      so anyone calling can be connected.             
                  
                   
       
       This flexibility is attractive to 
      businesses proving phone services, such as BT.          
         
       "In the past we sold people 
      connectivity," said Dr Sinclair Stockman, chief information officer of the 
      BT Group. "The only way we could make money out of that was by charging by 
      how long someone is connected."            
                   
                   
       Voip makes a nonsense of such 
      old-style bills - the expectation is that customers will eventually pay a 
      flat fee, with other services added on.              
                  
       
       
        
        
          
               
            How 
            quaint   |   Already BT is thinking about services that unite all a customer's 
      phones into one bill and uses a single infrastructure to get calls - and 
      other types of messages - through.    
                  
                   
         
      Thus the days of having a different 
      phone for home, office and on the move could be at an end. In the future 
      different bills for different devices will no doubt be considered quaint, 
      as soon all these will come down one pipe.               
                   
                   
         
       Certainly it looks as if a change is 
      on the way. At present the phone network dominates the internet. But with 
      the rise of Voip, telephony just becomes another part of the network. 
                     
                  
            
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